Customer Service At Dunmore Home Improvement Essay

Dunmore Home Improvement Philosophy Customer service here at Dunmore Home Improvements is not just a person sitting at a desk, answering a phone and directing the caller. We believe customer service needs to be embedded in all aspects of our company principles and seen as an opportunity to gain achieving tactical economical advantage. So what does this mean? From the first phone call to our last interaction with the customer we want them to feel as this has been the best experience possible. It begins with our face of the company. That could be a greeter at the front door, or our team member answering a phone call. At that initial point of contact it is our goal to invite the customer in to a friendly, knowledgeable, and accommodating atmosphere. Secondly, we want all internal customers to assist our external customers with any help or guidance they need without making them feel as if they have inconvenienced us. Listening to our customers will help improve the customer experience and lead to quicker solutions. Finally, we want our customers to not only come back, but to promote our business through word of mouth. That is where we will gain our economic advantage. It’s 5 times harder to get a new client than it is to get repeat business from an existing client (Sivers).We need to utilize all aspects of customer service to not only retain the customers we do have but also to create an experience that invites new customers to our store. Internally, we want to motivateShow MoreRelatedAccounting Systems, Internal Controls, and Ethics28179 Words   |  113 Pagesexisting system – an existing manual, semi –mechanical, or fully automated system may still have loop-holes or be inadequate to fulfil the information requirements of the business hence existing systems will need to be considered during the design of improvements. For example, installing a new point of sale (POS) system may not be beneficial if the main reporting software used does not read the file format output by the newer POS system hence this would result in more ‘manual’ work and not really